In light of recent communications and safety measures being taken across the country in regards to COVID-19, we have made a decision to limit the access to our office to an essential basis of mail and courier pick-up and drop-off only. Rest assured we have all systems in place to maintain our services and continue business as usual with some slight modifications:

We ask that all communication be done by email for the next coming weeks as we have staff who will be transitioning to working from home in light of the recent school closures in Alberta.
We are requesting that all claim submissions for HSA account to be emailed to claims@rpibi.com or submitted through our website for processing.
We are requesting Corporate clients if they have not already done so to set-up PAD (Pre-Authorized Debit) payment for their premium and plan payments.
We are requesting all individual clients if they have not already done so to set-up PAC (Pre-Authorized Chequing) for the direct deposit of health claim reimbursements.
Advisors will be required to electronically submit applications, policy placing and underwriting requirement for the time being.
If you require a meeting please email us at apimm@rpibi.com to schedule a phone or online conference call as the office will not be open at this time to any nonessential staff.

These measures should allow us to continue to service our Advisors, and clients with as little disruption and delay as possible during these challenging times.

Our priority and concern is for the health and safety of all our clients, staff, Advisors, and colleagues and we thank you for your patience and understanding.